Extended Stay America Suites - Austin - Northwest - Lakeline Mall

I sincerely appreciated how the receptionist balanced not overstepping the boundaries/limitations of her job while helping accommodating me through the process of dealing with Booking.com's unprofessional, unnerving and infuriating service, as I spent hours in the lobby of this Extended Stay just trying to get them to recreate a confirmed booking which I had already paid for in full They kept trying get me to travel to another hotel for a cheaper rate ignoring my repeated declines because I had already spent so much time traveling and more time on the phone with Booking.com customer service unbelievable. But Extended Stay at Lakeline in Austin, Texas gets 5⭐s from me

Very clean, staff was so sweet. My daughter is autistic and the gentleman at the front desk took the time to talk to her and give her a high five before we left. I called before we traveled down and explained we would be in after midnight, the gentleman I talked to was so sweet, even told me to travel safe.

The staff was friendly and helpful and considerate of my condition.

I think it's wonderful that healthy food is put out in the morning and the coffee is excellent. It's nice and strong and the creamers are the best!

We liked the location and it smelled so clean every single time you walked in the lobby.